
{"id":18505,"date":"2025-05-08T07:56:12","date_gmt":"2025-05-08T07:56:12","guid":{"rendered":"https:\/\/waruju.com\/?page_id=18505"},"modified":"2026-01-17T15:13:16","modified_gmt":"2026-01-17T15:13:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/waruju.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Why WARUJU?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WARUJU is a registered trademark belonging to GC DEV, which has developed an innovative system for manufacturing comfort insoles. These removable, pre-shaped insoles are designed to be integrated into shoes, and are not intended for orthopaedic or medical use. The products offered by WARUJU cannot under any circumstances replace a consultation, diagnosis or follow-up by a chiropodist.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why wear insoles?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WARUJU insoles are designed to improve the comfort of your shoes on a daily basis. They help relieve pressure on the feet, correct minor posture problems and provide extra support for people who spend long hours on their feet. They are also ideal for those looking for non-medical solutions to improve comfort without the need for orthopaedic insoles.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I set the delivery method?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The delivery method can be set when you finalise your order. You can choose from various available options, such as standard, express or relay point delivery. To configure your delivery method, simply select the desired option in the shopping basket before confirming your order. The cost and delivery time will then be calculated according to your choice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I change my order?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been confirmed, it is generally not possible to change it directly. However, if you have made a mistake or would like to change a product, please contact our customer service team as soon as possible. We will do everything we can to help you before the order is dispatched.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can you deliver to a relay point?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, it is possible to choose delivery to a relay point. When you finalise your order, you can select a delivery point near you. This allows you to collect your parcel at your convenience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How can I obtain a refund?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a refund, you must contact us within 14 days of receiving your order. We will ask you to provide us with the information we need to process your request, such as your order number and the reason for your return. Once we have verified the eligibility of your request, the refund will be processed according to the payment method used.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How quickly can I receive my parcel?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The time taken to receive your parcel depends on the shipping method selected. Standard delivery times generally vary between 3 and 5 working days. If you have opted for express delivery, your package should arrive within 1 to 2 working days. You will receive a confirmation email with a tracking number as soon as your package has been dispatched.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I've received a faulty or incorrect item. What should I do?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have received a faulty or incorrect item, please contact our customer service department within 7 days of receipt. We will provide you with a returns form and explain the procedure to you. As soon as we receive the returned product, we will exchange it or refund you, whichever you prefer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Pourquoi WARUJU ? WARUJU est une marque d\u00e9pos\u00e9e aupr\u00e8s de l\u2019INPI, appartenant \u00e0 la Soci\u00e9t\u00e9 GC DEV, qui a mis<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18505","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/waruju.com\/en\/wp-json\/wp\/v2\/pages\/18505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waruju.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/waruju.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/waruju.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/waruju.com\/en\/wp-json\/wp\/v2\/comments?post=18505"}],"version-history":[{"count":3,"href":"https:\/\/waruju.com\/en\/wp-json\/wp\/v2\/pages\/18505\/revisions"}],"predecessor-version":[{"id":19390,"href":"https:\/\/waruju.com\/en\/wp-json\/wp\/v2\/pages\/18505\/revisions\/19390"}],"wp:attachment":[{"href":"https:\/\/waruju.com\/en\/wp-json\/wp\/v2\/media?parent=18505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}