General terms and conditions of sale

Article 1 - General information

«WARUJU» is a trademark registered with the INPI and owned by GC DEV. GC DEV (hereinafter referred to as «GC DEV») has developed an innovative system for the manufacture of removable, pre-shaped comfort insoles to be integrated into shoes, for non-orthopaedic and non-medical purposes. The Customer is hereby informed that the products offered by GC DEV can in no way replace a consultation, diagnosis and/or follow-up by a podiatrist. The Customer is hereby informed that the insoles sold by GC DEV are not, under any circumstances, a substitute for orthopedic and/or medical insoles.

Article 2 - Purpose - Scope

These General Terms and Conditions of Sale (hereinafter referred to as the «GTCS») apply to all orders placed on the website www.waruju.com (hereinafter referred to as the «Website») between GC DEV and the Customer. The products sold by GC DEV on the website www.waruju.com are reserved for consumers. The purchase of products via the Internet Site is only authorized for Customers over the age of majority. In general, the Customer declares that it has full legal capacity to enter into commitments under the GTCS. By placing an order on the Website, the Customer declares that he/she has read and accepted the GTC. All orders placed on the Website imply the Customer's unreserved acceptance of the GTCS. The GCS take precedence over any other Customer document. In general, all other documents such as prospectuses, brochures, catalogues, letters and emails issued by GC DEV are for information purposes only and are not contractually binding on GC DEV, unless they have been expressly included in the order entered into by the parties. Any cancellation of an order shall be subject to the prior written consent of GC DEV. In any case, all related costs may be invoiced to the Customer by GC DEV.

Article 3 - Customer account

3.1 - Creating a customer account

In order to place an order on the Website, the Customer must first create a customer account on the Website. Each Customer is authorized to open only one customer account. GC DEV reserves the right to delete customer accounts in the event that multiple customer accounts are identified for the same Customer. The Customer Account allows the purchase of products and lists all information concerning the Customer's business. To create a Customer account, the Customer must enter :

• on the one hand, their e-mail address and a password enabling them to access their account,
• on the other hand, the information that will be requested to continue registration (title, first name, surname, date of birth, bank details, etc.).

The Customer agrees to provide true and sincere information and to inform GC DEV of any changes concerning the Customer by modifying the information directly in the Customer's account, it being specified that in the event of a change in the Customer's e-mail address used to identify the connection, the Customer shall contact GC DEV directly so that the latter may proceed with said change. This information is necessary for the management of the Website, the execution of orders, and the customer relationship between GC DEV and the Customer. Consequently, failure to provide the requested information is tantamount to renouncing the creation of a customer account. GC DEV shall not be held responsible for any typing errors or the consequences thereof. Passwords and connection identifiers are personal and the Customer agrees not to divulge them.

3.2 - Deleting a customer account

In the event of non-compliance by the Customer with the GC DEV Terms and Conditions, GC DEV reserves the right to automatically delete the Customer's account, without compensation, after sending an e-mail to the e-mail address used by the Customer to connect to its customer account, which has remained without effect for more than 15 days. In the event of fraud on the part of a Customer, the customer account will be deleted ipso jure, without notice, without formality and without compensation. Any Customer may delete their customer account from their customer account.

3.3 - Inactive account

GC DEV reserves the right to close a customer account that has been inactive for more than 12 months since the last connection.

Article 4 - Prices

The prices of the products offered for sale on the Website are expressed in euros, inclusive of all taxes but excluding delivery charges. Shipping costs are displayed on the Website at the time the Customer places the order. GC DEV reserves the right to modify its prices and shipping charges at any time. Products shall be invoiced on the basis of the rates in effect at the time the order is confirmed. If one or more taxes or contributions, particularly environmental taxes, are created or modified, either upwards or downwards, this change may be reflected in the selling price of the products on the Internet Site. In the event of an obvious error in the system or in the data, and in particular in the event of the display of an obviously derisory price resulting from an error, GC DEV reserves the right to cancel the order and refund the price paid by the Customer. Products remain the property of GC DEV until full payment has been received from the Customer.

Article 5 - Product availability

Product offers and prices are valid as long as they are visible on the Website, subject to availability. Products are not supplied on a trial basis. Consequently, the Customer is solely responsible for the choice of products ordered and their suitability for his/her needs.

Article 6 - Placing an order

6.1 - Order for the purchase of products

The Customer places his or her order for products from his or her customer account in accordance with the instructions given on the Website. Before validating the order, the Customer is taken to a confirmation page where he/she can validate the products ordered (i), validate the price of the order including delivery costs (ii), validate the billing address (iii), validate the delivery details (iv) and validate the delivery address (v). The Customer must validate the confirmation page. The Customer then accesses the page allowing them to define their payment method and validate their order. The Customer declares that he/she has read and accepted the GCS before validating his/her order. Validation of the order therefore implies acceptance of the GCS. The Customer is informed that once the order has been validated, the products ordered may no longer be modified. Once payment has been accepted, the Customer shall access an order confirmation page. GC DEV recommends that the Customer retain a copy of the order by any means of their choosing. GC DEV reserves the right not to confirm an order, in particular in the event of a refusal to authorise payment by financial institutions. The failure of GC DEV to confirm the order shall not be construed as confirmation and acceptance of the order. The order shall only be considered firm and definitive upon receipt of full payment. GC DEV does not accept orders for delivery locations outside of Europe. GC DEV also reserves the right to refuse any order from a Customer with whom there is or has been a dispute concerning the withdrawal of products from a previous order or concerning the payment of a previous order. In the event of the unavailability of the product ordered, for reasons not attributable to the Company GC DEV, although subsequent to the sending of the order confirmation, the Company GC DEV will inform the Customer as soon as possible by e-mail or telephone number indicated at the time of placing the order and will reimburse the Customer the amount already paid.

6.2 - Terms of payment

All orders, regardless of their origin, are payable in euros. Payment for orders is made by credit card or, where applicable, via a payment service platform.

6.3 - Invoice

The Customer agrees to receive invoices electronically. Electronic invoices can be accessed from the customer account.

Article 7 - Delivery

CREAFEET makes its deliveries via the carrier of its choice in Metropolitan France and Corsica. CREAFEET will deliver the products ordered to the delivery address indicated by the Customer when placing the order. Delivery times are indicated on the Website when the order is placed and are indicative. CREAFEET may not be held liable for the consequences of late delivery. In all cases, CREAFEET undertakes, without undue delay, to deliver the products purchased no later than 30 days from the date on which the order is placed. In accordance with legal provisions, in the event of late delivery, the Customer may cancel the contract in accordance with the terms and conditions set forth in Article L. 216-6 of the French Consumer Code. In this case, CREAFEET will reimburse the product and, where applicable, the «outward» costs in accordance with Article L. 216-7 of the French Consumer Code.

Article 8 - Guarantees

8.1 - Legal guarantees

CREAFEET is bound by the legal warranty of conformity referred to in Articles L. 217-3 to L. 217-17 of the French Consumer Code. This warranty only applies if the Customer requests it within two years of delivery of the goods. Defects in conformity that appear within twenty-four (24) months of delivery are presumed to have existed at the time of delivery, unless proven otherwise.

8.2 - Warranty exclusions

These warranties do not cover damage resulting from the following: failure to comply with the installation instructions, instructions for use and maintenance advice for the Products; use of the Products for purposes other than those for which they are intended; deterioration and normal wear and tear of the Products; modification of the Products; or impact caused by torsion, compression, dropping or abnormal impact of the Product.

Article 9 - Right of withdrawal

1. In accordance with articles L.221-18 et seq. of the French Consumer Code, in principle, the consumer Customer has the right to cancel his order without having to justify his decision or pay any penalties. Consumer Customers may exercise their right of withdrawal during the 14 days following the date on which the Customer, or a third party designated by the consumer and other than the carrier, takes physical possession of the last item ordered. It should be noted that the right of withdrawal does not apply to the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

2. If the Customer wishes to exercise his right of withdrawal, he must inform CREAFEET of his decision. The request must be made in writing (letter or email) within 14 days of the date of receipt of the product. It must include the following information: Your contact details: Mrs/Mr name, address, tel. To the attention of the e-mail address: or by post: A. «I hereby notify you of my withdrawal in respect of : The product(s) (indicate the name on the packaging) : Ordered on: under order number: received on: (please enclose proof of date of receipt) »

3. Within 14 days following the date on which the Customer has notified CREAFEET of its decision to terminate the contract, the Customer must return the product, at its own expense, to : ADDRESS. The goods travel at the Customer's risk.

4. If the Customer exercises the right of withdrawal, CREAFEET will refund all payments made by the Customer at the time of the initial purchase. However, the Customer shall bear the direct costs of returning the products to CREAFEET. The refund will be made within a maximum of fourteen (14) days from the date on which CREAFEET is informed of the Customer's decision to withdraw.

Article 10 - Penalties

In the event of non-payment of the price after the due date, in accordance with Article L. 441-6 of the French Commercial Code, late payment interest equal to the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points shall be applied by operation of law, as well as a fixed indemnity for collection costs of €40 (Article D. 441-5 of the French Commercial Code). CREAFEET may also request additional compensation, upon justification.

Article 11 - Liability

CREAFEET's commitments are obligations of means. The products delivered to the Customer are deemed to comply with their description. CREAFEET shall only be liable for direct material damage caused to the Customer and resulting from faults attributable to CREAFEET in the performance of the order.

Article 12 - Force majeure

Force majeure or fortuitous events include any event beyond the control of the debtor, which could not reasonably have been foreseen when the order was placed and the effects of which cannot be avoided by appropriate measures, and which prevents the debtor from fulfilling its obligation. The following in particular shall be deemed to be cases of force majeure or fortuitous events releasing CREAFEET from its obligation to supply the products: strikes by all or part of CREAFEET's staff or its usual suppliers and in particular transporters, fire, flood, war, the impossibility of being supplied with raw materials, epidemics, roadblocks, inter-professional strikes, and in general any disruption of supply or failure to deliver for a reason not attributable to CREAFEET.

Article 13 - Miscellaneous

13.1 - Management of the Website

CREAFEET undertakes to use its best efforts to ensure that the Website is permanently or regularly accessible, except in the event of maintenance or updates.

13.2 - Connection to the Website

The equipment used by the Customer to connect to the Website is his/her sole responsibility. The costs and charges of the communications required to connect to the Website are the sole responsibility of the Customer.

13.3 - Cookies

The Website may automatically collect standard information. Any information collected indirectly will only be used to monitor the volume, type and pattern of traffic using the Website, to develop the design and layout of the Website and for other administrative and planning purposes and generally to improve the service offered by the Website.

13.4 - RGPD

As part of the operation of the Website, CREAFEET is required to process personal data within the meaning of Act No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties and European Regulation 2016/679 of 27 April 2016 on personal data, in its capacity as data controller.

13.5 - Intellectual property

The Website is protected by copyright. As such, CREAFEET holds the intellectual property rights or usage rights to all the elements accessible on the Website.

13.6 - Nullity - tolerance

In the event that one or more of the stipulations of the GCS are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.

13.7 - Evidence agreement

CREAFEET and the Customer agree to communicate mainly by electronic means. These electronic communications are authentic between CREAFEET and the Customer and constitute admissible, valid and enforceable evidence.

Article 14 - Environment

In accordance with current regulations, CREAFEET is registered with ecoorganisations under the following number: TO BE COMPLETED

Article 15 - Complaints

In the event of a complaint or dispute, the Customer is advised to contact CREAFEET in order to seek and find an amicable solution. The Customer may also refer any complaint or dispute concerning the sale of a product purchased on the Site to the mediator A COMPLETER, subject to compliance with the conditions for admissibility of the request.

Article 16 - Applicable law - Disputes

The GTC are written in French. In the event that they are translated into one or more languages, only the French text will be deemed authentic in the event of a dispute. The GCS are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 17 - Making contact

If you have any questions or require information about the services offered by CREAFEET or about the Website, please send a message to the following address: [email protected]